NAMANE CARD
← Settings

Pay Balance Refund, Card Cancellation

Wallet page > Settings icon > Apply for Pay balance refund / Apply for card cancellation (available after temporarily locking the card)

  1. Request a Pay balance refund

    On the Wallet page, tap the Settings icon.

  2. In the Card Management menu, tap 'Request Pay balance refund'.

  3. Select the card to refund and tap 'Select'.

  4. Choose 'Domestic bank account' as the refund method.

  5. Review the refund notice, then tap 'Next'.

  6. Select a reason for the refund, then tap 'Next'.

  7. Enter the domestic bank account to receive the refund, complete account verification, then tap 'Next'.

  8. Review the refund details and tap 'Next' to complete the refund.

  9. Check your refund request history

    Go to My Page and tap the Refund Request History menu to view your history.

  10. Cancel a card

    On the Wallet page, tap the Settings icon.

  11. Temporarily lock the card, then tap 'Request card cancellation'.

Notes

  • ※ A Pay balance refund can be requested once at least 60% of the final top-up amount has been used.
  • ※ The card is temporarily locked while the refund is being processed.
  • ※ Only the Pay balance can be refunded on a NAMANE Card. To refund your transit balance, apply on the Railplus website.
  • ※ You can request 'Card cancellation' after 'Temporarily lock card'.
  • ※ Cancellation cannot be undone once completed.
  • ※ A cancelled card can no longer be topped up or used.
  • ※ Cancellation applies only to the Pay balance; the transit balance is a Railplus service and isn't refundable if the card is lost or stolen.
  • ※ A card with a remaining balance can't be cancelled — move the balance elsewhere before cancelling.
Pay Balance Refund, Card Cancellation | NAMANE CARD