Terms of Use for Electronic Financial Transactions

Article 1 (Purpose)

The purpose of these Terms is to set out the basic matters concerning electronic financial transactions between users and i-Aurora Co., Ltd. (the “Company”) in connection with users' use of the issuance and management services for prepaid electronic means of payment provided by the Company (collectively, the “Electronic Financial Transaction Services”).

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

1. “Electronic financial transaction” means a transaction in which the Company provides Electronic Financial Transaction Services through electronic devices and the user uses them in an automated manner without meeting or communicating directly with the Company's employees.

2. “Electronic device” means a device used to transmit or process electronic financial transaction information by electronic means, including cash dispensers, automated teller machines, payment terminals, computers, mobile devices such as mobile phones, and other devices that transmit or process information by electronic means.

3. “Electronic means of payment” means a means of payment by electronic methods as defined in Article 2, Subparagraph 11 of the Electronic Financial Transactions Act, such as prepaid electronic means of payment.

4. “Prepaid electronic means of payment” means a token, or information on a token, issued with transferable monetary value stored electronically, which is used under the Electronic Financial Transactions Act to pay for goods or services purchased from a third party other than the issuer.

5. “Electronic payment transaction” means an electronic financial transaction in which a person who pays funds (the “Payer”) has the Company transfer funds to a person who receives funds (the “Payee”) using an electronic means of payment.

6. “User” means a person who uses the Electronic Financial Transaction Services provided by the Company.

7. “Electronic document” means information prepared, sent, received, or stored as defined in Article 2, Subparagraph 1 of the Framework Act on Electronic Documents and Transactions.

8. “Access medium” means a means or information used in electronic financial transactions to give transaction instructions or to ensure the authenticity and accuracy of the user and the transaction details, as defined in Article 2, Subparagraph 10 of the Electronic Financial Transactions Act, including electronic cards and equivalent electronic information, electronic signature creation information and certificates under the Digital Signature Act, user numbers registered with the Company, the user's biometric information, and passwords required to use any of the foregoing means or information.

9. “Transaction instruction” means an instruction given by the user to the Company to process an electronic financial transaction in accordance with these Terms.

10. “Error” means a case where an electronic financial transaction is not executed in accordance with these Terms or the user's transaction instruction, without any intent or negligence on the part of the user.

11. “Merchant” means a person, other than a financial company or an electronic financial business operator, that provides goods or services to users in transactions made by electronic means of payment, such as prepaid electronic means of payment, under these Terms.

Article 3 (Disclosure and Amendment of the Terms)

① Before a user uses the Electronic Financial Transaction Services, the Company posts the important provisions of these Terms on the mobile application screen, website, or the like (the “Application Screen, etc.”) so that the user can review them.

② Upon a user's request, the Company provides a copy of these Terms to the user by electronic document transmission, email, facsimile, mail, or direct delivery (the “Electronic Document Transmission, etc.”).

③ When the Company amends these Terms, it posts the amended Terms on the Application Screen, etc. one (1) month before the effective date to inform users, and notifies users by Electronic Document Transmission, etc. However, where the Terms are urgently amended due to an amendment of laws and regulations, the Company posts the amended Terms on the Application Screen, etc. for at least one (1) month and notifies users afterwards by Electronic Document Transmission, etc.

④ When giving notice under Paragraph 3, the Company also states to the effect that “If the user does not agree to the amendment, the user may terminate the contract from the date of the notice until the business day before the effective date of the amended Terms, and if the user does not express an intention to terminate the contract, the user will be deemed to have agreed to the amended Terms.”

⑤ If the user does not express an intention to terminate the contract from the date of receiving the notice under Paragraph 4 until the business day before the effective date of the amended Terms, the user is deemed to have agreed to the amendment of the Terms.

Article 4 (Composition and Details of the Electronic Financial Transaction Services)

The Electronic Financial Transaction Services provided by the Company are as follows.

1. Issuance and management services for prepaid electronic means of payment

Article 5 (Service Hours)

① In principle, the Company provides the Electronic Financial Transaction Services to users 24 hours a day, 365 days a year. However, different hours may apply depending on the circumstances of financial companies or other issuers of payment means, and if the Company intends to change the service hours, it will notify users of the change through electronic means easily accessible to users, such as the Application Screen, etc., for one (1) month starting one (1) month before the change.

② Where a service suspension is unavoidable due to maintenance or inspection of information and communications facilities, other technical needs, or the circumstances of financial companies or other issuers of payment means, the Company may temporarily suspend the service after announcing the suspension in advance through the Application Screen, etc. However, in unavoidable cases such as recovery from system failures, urgent program maintenance, or external factors, the Company may suspend the service without prior notice, in which case it will notify users immediately through the Application Screen, etc.

Article 6 (Management of Access Media)

① When providing the Electronic Financial Transaction Services, the Company may select access media to verify the user's identity, authority, and the details of transaction instructions.

② Unless the Company consents or other laws provide otherwise, the user may not transfer or lend access media to a third party, delegate their use, or provide them as security, such as by pledge. However, in the case of prepaid electronic means of payment, the user may transfer them to or receive them from a third party.

③ The user must not disclose, expose, or neglect their access media to a third party, and must take sufficient care to prevent theft, forgery, or alteration of the access media.

④ Upon receiving notice from a user of the loss or theft of access media, the Company is liable for damages incurred by the user from that time due to a third party's use of the access media.

Article 7 (Creation and Retention of Electronic Financial Transaction Records)

① The Company creates and retains records that allow it to trace and search the details of electronic financial transactions used by users, and to verify or correct them when errors occur.

② The types of records the Company must retain under Paragraph 1 and their retention periods are as set out in Article 8, Paragraphs 3 and 4.

Article 8 (Confirmation of Transaction Details and Correction of Errors)

① The Company enables users to check their transaction details through the Application Screen, etc. If a user requests written transaction details, the Company provides them in writing by facsimile, mail, or direct delivery within two (2) weeks from the date of the request.

② If the Company receives a user's request for written transaction details under Paragraph 1 but cannot provide them due to an operational failure of electronic devices or similar reasons, it must immediately inform the user of the reason by Electronic Document Transmission, etc. The period during which the transaction details cannot be provided due to such reasons is not included in the period for providing written transaction details under Paragraph 1.

③ Among the transaction details subject to Paragraph 1, those retained for five (5) years are as follows.

1. Name or number of the electronic financial transaction account

2. Type and amount of the electronic financial transaction

3. Information identifying the counterparty to the electronic financial transaction

4. Date and time of the electronic financial transaction

5. Matters concerning the user's consent to withdrawal

6. Type of electronic device and information that can identify the electronic device

7. Fees received by the Company in return for the electronic financial transaction

8. Access records of electronic devices related to the electronic financial transaction

9. Matters concerning applications for electronic financial transactions and changes in their conditions

10. Records of electronic financial transactions exceeding ￦10,000 per transaction

④ Among the transaction details subject to Paragraph 1, those retained for one (1) year are as follows.

1. Records of small electronic financial transactions of ￦10,000 or less per transaction

2. Records of transaction authorizations when using electronic means of payment

3. Matters concerning the user's requests for error correction and the results of processing

⑤ A user who wishes to request written transaction details under Paragraph 1 may do so at the address, email, and phone number below.

1. Address: Attn: i-Aurora Customer Center, 2033 Nambusunhwan-ro, Dongjak-gu, Seoul 07023, Republic of Korea

2. Email: cs@i-aurora.co.kr

3. Phone: 1588-3073

(The Customer Center phone number may differ for each additional service. For details, please refer to the Terms of Service.)

⑥ If a user becomes aware of an error while using the Electronic Financial Transaction Services, the user may request the Company to correct it by the methods set out in Paragraph 5 of this Article.

⑦ Upon receiving a request to correct an error, or upon becoming aware on its own of an error in an electronic financial transaction, the Company immediately investigates and handles it, and notifies the user of the results within two (2) weeks from the date of the request or the date it became aware of the error.

Article 9 (Effectiveness of Electronic Payment Transactions and Withdrawal of Transaction Instructions)

① Where a user's transaction instruction concerns an electronic payment transaction, the Company carries out the payment procedure and transmits the details of the transaction instruction so that the payment is made.

② When a user pays funds using an electronic means of payment, the payment takes effect at the time set out below.

1. Payment by prepaid electronic means of payment: when the information on the instructed amount reaches the electronic device designated by the Payee

③ Until the payment takes effect, the user may withdraw a transaction instruction, in accordance with these Terms, by Electronic Document Transmission, etc. to the person in charge listed in Article 8, Paragraph 5.

④ Once an electronic payment has taken effect, the user may obtain a return of the payment amount by withdrawing the subscription under applicable laws such as the Act on the Consumer Protection in Electronic Commerce.

Article 10 (Prohibition on Provision of Electronic Financial Transaction Information)

The Company does not provide or disclose to third parties, or use for purposes other than its business, information or data on the user's personal details, accounts, access media, and the details and records of electronic financial transactions obtained in the course of providing the Electronic Financial Transaction Services, except as required by law or with the user's consent.

Article 11 (Liability of the Company)

① The Company is liable for damages incurred by users due to accidents caused by forgery or alteration of access media; accidents occurring during the electronic transmission or processing of contract conclusions or transaction instructions; or accidents caused by the use of access media obtained by false or other fraudulent means through intrusion into electronic devices for electronic financial transactions or into information and communications networks under Article 2(1)1 of the ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’.

② Notwithstanding Paragraph 1, if the Company proves that the user intentionally or through gross negligence committed any of the following acts, the Company may have the user bear all or part of the liability.

1. Where the user lends access media to a third party, delegates their use, or transfers them or provides them as security

2. Where the user discloses, exposes, or neglects their access media despite knowing, or being easily able to know, that a third party could use the user's access media without authority to conduct electronic financial transactions

3. Where damage is incurred by a user that is a corporation (excluding small enterprises under Article 2(2) of the Framework Act on Small and Medium Enterprises), and the Company has fulfilled its reasonably required duty of care, such as establishing and strictly complying with security procedures to prevent accidents

4. Where, in addition to the verification under Article 6(1) of the Electronic Financial Transactions Act, the Company requested additional security measures for electronic financial transactions to strengthen security, but the user refused the request without justifiable grounds, resulting in an accident under Article 9(1)3 of the Electronic Financial Transactions Act

5. Where the user commits any of the following acts with respect to the media, means, or information used for the additional security measures under Subparagraph 4, resulting in an accident under Article 9(1)3 of the Electronic Financial Transactions Act

a. Disclosing, exposing, or neglecting them to a third party

b. Lending them to a third party or delegating their use

c. Transferring them to a third party or providing them as security

③ Notwithstanding Paragraphs 1 and 2, where other laws that may be applied more favorably to the user exist, the Company applies those laws first.

Article 12 (Company's Duty to Ensure Security)

To ensure the safety and reliability of electronic financial transactions, the Company complies with the standards set by the Financial Services Commission regarding the information technology sector, including personnel, facilities, and electronic devices for electronic transmission or processing, and electronic financial business, for each type of electronic financial transaction.

Article 13 (Validity Period and Extinctive Prescription of Prepaid Electronic Means of Payment)

① The Company may set a validity period of one (1) year or longer for prepaid electronic means of payment, and the user may use the prepaid electronic means of payment only within the validity period set by the Company.

② The Company announces, through the Application Screen, etc., whether a validity period has been set for prepaid electronic means of payment and its length.

③ The Company notifies the user at least three (3) times, including a notice 30 days before the validity period expires, by email, text message, or similar methods, of the upcoming expiry of the validity period, whether and how it can be extended, and that, after the validity period expires and before the extinctive prescription is completed, the balance can be returned as follows.

1. For prepaid electronic means of payment of ￦50,000 or less: 90%

2. For prepaid electronic means of payment exceeding ￦50,000: 95%

3. For reimbursement of accumulated rewards such as points and mileage: 100% (only where a rewards program is operated)

④ After the validity period has expired (only where the extinctive prescription has not been completed), the user may claim reimbursement of the unused balance recorded on the prepaid electronic means of payment from the Company, and the Company reimburses at least 90% of the balance (the amount that could have been paid had the claim been made before the validity period expired), with the specific rate as set out in each subparagraph of Article 13, Paragraph 3. However, the return of accumulated rewards under Article 13, Paragraph 3, Subparagraph 3 is limited to cases where the customer requests it.

⑤ When five (5) years have passed since the last top-up of a prepaid electronic means of payment, the extinctive prescription for commercial claims under the Commercial Act is completed, and the user can no longer request the Company or others to provide goods, reimburse, or return the balance.

⑥ The user may not request the Company to extend the validity period while it is still valid. Before the validity period expires, the Company may notify the user of the upcoming expiry, confirm the user's intention to renew, and reissue the card at the user's request.

⑦ At the time of a transaction, the Company must inform users of key matters concerning extinctive prescription, including that the prepaid electronic means of payment can no longer be used or reimbursed after the extinctive prescription is completed, in the form of a pop-up, summary consent form, or the like.

⑧ The Company must notify the user at least three (3) times, including a notice one (1) year before the extinctive prescription is completed, by email, text message, or similar methods, of the date on which the extinctive prescription will be completed and that the balance can no longer be used if not used before then.

Article 14 (Reimbursement of Prepaid Electronic Means of Payment)

① The user may request reimbursement of the balance of a prepaid electronic means of payment. In the following cases, the Company reimburses the entire balance in accordance with the procedures set by the Company without deducting any fee. However, where none of the following applies and the request is due to a simple change of mind by the user, the Company may reimburse the balance after deducting a fee.

1. Where the user requests reimbursement of the entire purchase amount within seven (7) days from the date of purchase of the prepaid electronic means of payment

2. Where the prepaid electronic means of payment cannot be used because merchants have difficulty providing goods or services due to natural disasters or similar reasons

3. Where merchants are unable to provide goods or services due to a defect in the prepaid electronic means of payment

4. Where the user requests reimbursement of the remaining balance after using at least 60% of the balance of the prepaid electronic means of payment duly purchased or topped up, based on the balance at the time of purchase or last top-up, to purchase goods or services (however, gifting, transfers, and the like are not counted as such use)

5. Where the Company reduces the number of merchants or changes the terms of use unfavorably without justifiable grounds

② For partner cards, if the partner company has separate reimbursement standards and is an electronic financial business operator, the partner company's reimbursement standards apply first.

③ Where the partner company's reimbursement standards apply first under Paragraph 2, those standards can be found on the partner company's website.

④ Partial reimbursement of the balance of a prepaid electronic means of payment, rather than the entire balance, is not available.

⑤ Prepaid electronic means of payment provided free of charge by the Company through purchases of goods or services, events, or the like are excluded from reimbursement and are not included in calculating the amount used under Paragraph 1, Subparagraph 4. In addition, when the Company reimburses a user for prepaid electronic means of payment, any prepaid electronic means of payment provided free of charge are extinguished.

⑥ To prevent fraudulent reimbursement for the purpose of obtaining cash, the Company may limit the reimbursement amount and the number of reimbursements. The reimbursement limits and number of reimbursements can be found on the website.

⑦ Other matters concerning reimbursement not set out in these Terms are announced through the Application Screen, etc.

Article 15 (Management of Prepaid Funds and Related Disclosures)

① The Company keeps users' prepaid funds separate from its own assets and entrusts them to an external financial institution or obtains payment guarantee insurance for them.

② On every business day, the Company checks whether the total amount of prepaid funds matches the total amount of funds actually under management, such as trust funds, and at the end of each quarter (within 10 days after the end of the quarter) discloses on its website (www.namanecard.com), etc. the amount of prepaid funds, trust details, whether payment guarantee insurance has been obtained, the insured amount, and other related information.

③ In any of the following cases, the Company pays prepaid funds to users preferentially through trust companies, insurance companies, and the like. In such cases, within one (1) month, the Company publishes the fact, the time and place of payment of the prepaid funds, and other matters related to the payment of the prepaid funds in two or more daily newspapers, and discloses them on its website, etc.

1. Where its registration is canceled or revoked

2. Where it is dissolved or discontinues the business of issuing and managing prepaid electronic means of payment

3. Where it is declared bankrupt

4. Where it receives an order to suspend the business of issuing and managing prepaid electronic means of payment

5. Where any event equivalent to Subparagraphs 1 through 4 occurs

Article 16 (Trust or Payment Guarantee Insurance for Prepaid Funds)

① The Company entrusts at least 100% of prepaid funds in trust with users as beneficiaries, or obtains payment guarantee insurance with users as the insured.

② In principle, the Company entrusts prepaid funds in trust, but may combine this with payment guarantees where unavoidable.

③ When the Company entrusts prepaid funds in trust, it entrusts the full amount subject to trust and may not deposit any part of it as a payment reserve.

④ When managing the remaining prepaid funds not covered by trust or payment guarantee insurance, the Company invests them in safe assets.

Article 17 (Mistaken Remittances)

① Where funds of a prepaid electronic means of payment or the like are transferred to a payee because the user mistakenly entered or wrote the wrong receiving financial company, receiving account number, or the like (a ‘mistaken remittance’), the user may notify the Company and request, through the Company or the receiving financial company, that the payee be contacted and asked to return the mistakenly remitted amount.

② The Company must notify the user of the results of handling the user's request, or the progress of related handling, including whether the payee was contacted, whether the payee intends to return the funds, and, if the payee does not intend to return them, the reason, within 15 days from the date the user notified the Company of the ‘mistaken remittance’ under the preceding Paragraph.

③ If the payee does not return the funds despite a request for return of the mistaken remittance through the Company or the receiving financial company, the user may apply to the Korea Deposit Insurance Corporation to use the Mistaken Remittance Return Support program under Chapter 5 (Support for Return of Mistaken Remittances) of the Depositor Protection Act. (Applications may be made for mistaken remittances made on or after July 6, 2021, the effective date of the amended Depositor Protection Act.) However, applications for return support are restricted for transactions in which the Korea Deposit Insurance Corporation cannot obtain the payee's real name, such as remittances made using contact information or remittances between SNS members.

④ If the Korea Deposit Insurance Corporation requests from the Company, for the smooth performance of its mistaken remittance return support work, data such as the reason the payee of a mistaken remittance cannot return the funds, the payee's real name, address and contact information, and the status of mistaken remittances, the Company must comply unless there are justifiable grounds not to.

⑤ If a user's application for mistaken remittance return support through the Korea Deposit Insurance Corporation falls under any of the following, the support procedure of the Korea Deposit Insurance Corporation may be discontinued in accordance with applicable laws.

1. Where the user applied for return support by false or fraudulent means

2. Where it is confirmed by objective evidence that the transfer was not a mistaken remittance

3. Where a lawsuit or the like concerning the mistaken remittance for which return support was applied is pending or has been concluded before the date of application

4. Other cases recognized by the Deposit Insurance Committee

Article 18 (Handling and Mediation of Disputes)

① The user may request the handling of disputes, such as raising opinions or complaints and claiming damages in connection with electronic financial transactions, through the Customer Center representative posted on the Application Screen, etc., or through the contact details listed in Article 8, Paragraph 5.

② When a user requests the Company to handle a dispute, the Company informs the user of the results of its investigation or handling within 15 days from the date of receipt of the request.

③ If the user objects to the Company's dispute handling results, the user may apply for dispute mediation concerning the use of the Company's Electronic Financial Transaction Services to the Financial Dispute Mediation Committee of the Financial Supervisory Service or the Consumer Dispute Mediation Commission of the Korea Consumer Agency.

Article 19 (Rules Other Than the Terms and Competent Court)

① Matters concerning electronic financial transactions not set out in these Terms are governed by the individual terms and conditions.

② Matters not set out in these Terms or in the individual terms and conditions for electronic financial transactions are governed by consumer protection laws, such as the Electronic Financial Transactions Act, the Act on the Consumer Protection in Electronic Commerce, and the Specialized Credit Finance Business Act.

③ Lawsuits concerning any disputes related to these Terms and electronic financial transactions shall be filed with the court of first instance having jurisdiction under the Civil Procedure Act.

④ Where matters individually agreed upon between the Company and the user differ from those set out in these Terms, the agreed matters take precedence over these Terms.

Addendum

Article 1 (Effective Date)

① These Terms take effect on October 15, 2026.